TERMS OF SERVICE

JOUI LIFE – Terms of Service

Effective Date: 1 September 2025

These Terms of Service (“Terms”) govern your access to and use of the JOUI LIFE website and online store (the “Website”), operated by JOUI LIFE (“we”, “us”, “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Who We Are

JOUI LIFE is a South African wellness beverage brand offering functional hydration products.

Our contact details:

  • Email: info@jouilife.com

  • Phone: +27 11 549 5340

2. Eligibility

To make purchases on our Website, you must be at least 18 years old or have the consent of a parent or legal guardian.

3. Products and Availability

We make every effort to ensure our product descriptions, images, and pricing are accurate. However, we reserve the right to:

  • Correct any errors or omissions

  • Change or discontinue products at any time without prior notice

  • Limit quantities available for purchase

4. Orders and Payment

  • By placing an order, you make an offer to purchase products in accordance with these Terms.

  • All orders are subject to availability and confirmation of payment.

  • We accept payment via secure third-party payment gateways. We do not store your payment card details.

  • Prices are in South African Rand (ZAR) and include VAT, unless otherwise stated.

5. Delivery

  • We deliver within South Africa via our appointed courier partners.

  • Delivery fees and estimated timelines are provided at checkout.

  • While we aim to deliver within the stated timeframe, delays may occur due to circumstances beyond our control.

  • Risk passes to you upon delivery of the products to your specified address.

6. Returns and Refunds

We comply with the Consumer Protection Act and accept returns for:

  • Defective or damaged products

  • Incorrect products delivered

  • Returns within 7 days for unopened, unused products (subject to inspection)

To request a return, contact us at info@jouilife.com with your order number and details. Refunds will be processed via your original payment method once the return is approved.

7. Use of the Website

You agree not to:

  • Use the Website for any unlawful purpose

  • Interfere with or disrupt the Website’s operation

  • Upload or transmit harmful code, viruses, or malicious software

  • Reproduce, duplicate, copy, sell, or exploit any part of the Website without our written consent

8. Intellectual Property

All content on the Website — including text, graphics, logos, product names, and images — is the property of JOUI LIFE or its licensors and is protected by South African copyright, trademark, and intellectual property laws.

You may not use our intellectual property without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

  • JOUI LIFE will not be liable for any indirect, incidental, or consequential loss arising from your use of the Website or purchase of products.

  • Our total liability for any claim will not exceed the amount you paid for the product in question.

10. Indemnity

You agree to indemnify and hold harmless JOUI LIFE, its directors, employees, and partners from any claims, damages, liabilities, and expenses arising from your breach of these Terms or misuse of the Website.

11. Privacy

Your personal information will be handled in accordance with our Privacy Policy, which forms part of these Terms.

12. Governing Law

The laws of the Republic of South Africa govern these Terms. Any disputes will be subject to the jurisdiction of the South African courts.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our Website with the “Effective Date” updated accordingly.

14. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: info@jouilife.com

  • Phone: +27 11 549 5340