PRIVACY POLICY
JOUI LIFE Privacy Policy
Effective Date: 1 September 2025
JOUI LIFE respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, purchase our products, or engage with us online or offline.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
JOUI LIFE is a South African wellness beverage brand, committed to offering functional hydration that supports balance and joyful living.
Our contact details:
Email: info@jouilife.com
Phone: +27 11 549 5340
2. Information We Collect
We may collect the following categories of personal information:
Information you provide directly:
Name, surname, and contact details (email, phone number, address)
Billing and shipping information
Payment details (processed via secure third-party payment gateways)
Any information you submit through contact forms, newsletter sign-ups, or competitions
Information collected automatically:
IP address, browser type, device type, and operating system
Pages visited, time spent on the site, and referral sources (via cookies and analytics tools)
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Respond to your queries and provide customer support
Send you marketing communications (only if you have opted in)
Improve our website, services, and customer experience
Comply with legal and regulatory requirements
4. Legal Basis for Processing
We process your personal information based on:
Your consent (e.g., when signing up for our newsletter)
Performance of a contract (e.g., fulfilling product orders)
Compliance with legal obligations
Legitimate interests (e.g., improving our products and website)
5. How We Share Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties who help us operate our business, including:
Payment processors
Courier and logistics providers
IT and website hosting service providers
Marketing service providers (only with your consent)
These third parties are required to keep your information secure and use it only for the purposes we specify.
6. Cross-Border Transfers
If we transfer personal information outside South Africa, we will ensure that the recipient country has adequate data protection laws or that appropriate safeguards are in place, in accordance with POPIA.
7. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfil the purposes it was collected for, or as required by law.
8. Your Rights Under POPIA
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your personal information
Withdraw your consent at any time (where processing is based on consent)
Lodge a complaint with the Information Regulator
Contact details for the Information Regulator:
Email: inforeg@justice.gov.za
Website: https://inforegulator.org.za
9. Security Measures
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and deliver personalised content. You can disable cookies in your browser settings, but some features of the website may not function properly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” updated accordingly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@jouilife.com
Phone: +27 11 549 5340